Movers Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Movers Man and Van provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings.
Company means Movers Man and Van, the provider of the removal and related services.
Customer means the person or organisation booking or using the services of the Company.
Services means any removal, packing, loading, unloading, transportation, storage, waste removal or related services provided by the Company.
Goods means the items, belongings, furniture, equipment and other property to be moved, transported, stored or otherwise handled by the Company.
Service Area means the areas within the United Kingdom in which the Company operates its moving and man and van services for domestic and commercial customers.
2. Scope of Services
The Company provides residential and commercial removal services, including man and van hire, furniture moves, small and large property moves, local and regional transport within the Service Area, and related services that may include packing, unpacking and assembly or disassembly of items if agreed in advance.
The precise scope of the Services for each booking will be as set out in the quotation or agreed in writing between the Company and the Customer. Any services not expressly included in the quotation will be charged in addition at the Companys standard rates.
3. Booking Process
All bookings must be made directly with the Company. A booking is made when the Customer has provided the required information, accepted the quotation or price estimate and received confirmation of the booking from the Company.
The Customer must provide accurate information when requesting a quote or making a booking, including collection and delivery addresses, access details, dates and times, description and volume of Goods, any special handling requirements and any restrictions that may affect parking, loading or unloading.
The Company may revise the quotation or apply additional charges if the information provided by the Customer is inaccurate or incomplete, or if the scope of work changes on the day of the move.
Bookings are subject to availability. The Company reserves the right to refuse a booking at its discretion.
4. Quotations and Pricing
Quotations are based on the information supplied by the Customer and are usually calculated with regard to the volume or quantity of Goods, the distance between collection and delivery points within the Service Area, access conditions, the number of staff required and the anticipated duration of the job.
Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking charges, ferry charges, storage fees, packing materials and disposal fees, which may be added to the final invoice where applicable.
Quotations are valid for a limited period, which will be confirmed by the Company. After the validity period, the Company may issue a revised quotation.
The Company reserves the right to adjust prices to reflect changes in operational costs, including but not limited to fuel, labour and regulatory charges, provided that any such changes will be communicated to the Customer prior to the move date where reasonably possible.
5. Payments and Charges
Unless otherwise agreed in writing, payment is due as follows. For smaller moves and man and van services, payment is normally due in full on completion of the job. For larger or more complex moves, the Company may require a deposit to secure the booking, with the balance payable before or on the day of the move.
The Company accepts payment by methods notified to the Customer at the time of booking. Cash payments, where accepted, must be made directly to the Companys representative and a receipt will be issued on request.
All prices are quoted in pounds sterling and include VAT where applicable, unless expressly stated otherwise.
If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in enforcing payment.
6. Customer Responsibilities
The Customer is responsible for ensuring that all Goods are ready for collection at the agreed time and that adequate access is available for the Companys vehicles and staff at both the collection and delivery addresses.
The Customer must arrange and pay for any necessary parking permits, suspension of parking bays, or other permissions required for the Companys vehicle to park safely and legally. Any fines or penalties arising from inadequate arrangements may be charged to the Customer.
The Customer must ensure that all Goods are properly packed, secured and labelled unless the Company has agreed in writing to provide packing services. Fragile or high value items must be clearly indicated to the Company before the move commences.
The Customer must be present or represented at the collection and delivery addresses to supervise the move, provide access and instructions, and sign any relevant documentation.
The Customer must not request the Company to move or handle any items that are prohibited by law or are excluded under these Terms and Conditions.
7. Items Not Permitted
The Company will not carry or handle the following items. Explosives, firearms, weapons, ammunition and similar items. Hazardous or toxic substances including chemicals, solvents, gases and flammable materials. Perishable goods requiring special storage conditions. Illegal goods or substances. Animals, livestock or pets.
If such items are found among the Goods without prior written agreement, the Company may remove them, leave them behind or dispose of them safely at the Customers cost and without liability.
8. Access, Parking and Delays
The Customer must provide accurate information about access at all addresses, including stairs, lifts, narrow doorways, low ceilings, restricted roads or limited parking. The Company may refuse to move items that cannot be transported safely given the actual access conditions.
If suitable parking is not available or access is severely restricted, this may cause delays or additional work. The Company reserves the right to charge for extra time, additional labour or equipment needed to complete the move safely.
The Company is not liable for delays or failure to complete the move due to circumstances beyond its reasonable control, including severe traffic, accidents, road closures, extreme weather, vehicle breakdowns or delays caused by the Customer.
9. Cancellations and Amendments
The Customer may cancel or amend a booking by notifying the Company as early as possible. The following rules will generally apply, unless otherwise agreed in writing.
If the Customer cancels more than a specified number of working days before the scheduled move date, any deposit paid may be refundable or transferable at the Companys discretion.
If the Customer cancels within a shorter period before the move, the Company may retain part or all of the deposit or charge a cancellation fee to cover lost time and costs. The applicable periods and charges will be notified to the Customer at the time of booking.
If the Customer wishes to change the date, time, addresses or scope of the Services, the Company will attempt to accommodate these changes but cannot guarantee availability. Additional charges may apply if the change results in increased time, distance, staffing or other costs.
If the Company must cancel or significantly alter the booking due to circumstances within its control, it will notify the Customer as soon as reasonably possible and, where feasible, offer an alternative date or a refund of any deposit paid. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
10. Liability and Insurance
The Company will take reasonable care in handling and transporting the Goods. However, the Companys liability for loss of or damage to Goods is limited as set out in this clause.
Unless otherwise agreed in writing, the Companys liability for any single item or for the total of all Goods is limited to a reasonable amount reflecting industry practice. Details of any applicable insurance or limits will be provided on request.
The Company is not liable for loss or damage arising from the following. Pre existing defects in the Goods, including wear and tear, weakness, or inherent vice. Items packed by the Customer in unsuitable containers. Electrical or mechanical derangement of appliances or equipment unless there is visible external damage caused by the Company. Loss or damage where the Goods have been left in insecure locations at the Customers request. Loss or damage caused by war, terrorism, civil commotion, natural disaster or similar events beyond the Companys control.
Any claim for loss or damage must be notified to the Company in writing within a reasonable period after delivery, giving full details of the incident and the items affected. The Company may inspect the Goods and, where appropriate, seek to repair or replace the items or offer compensation up to the applicable liability limit.
11. Customer Indemnity
The Customer agrees to indemnify the Company against any loss, damage, costs or claims arising from. The Customers breach of these Terms and Conditions. The Customers failure to obtain necessary permissions or permits for parking or access. The presence of prohibited or hazardous items among the Goods. Damage to third party property or injury to third parties caused by the Customers actions or instructions.
12. Waste, Disposal and Environmental Regulations
The Company operates in accordance with relevant UK waste and environmental regulations when providing clearance, disposal or waste related services.
The Company will only remove items for disposal that the Customer has expressly requested to be taken away. The Customer is responsible for ensuring they have the right to dispose of those items.
Certain items may be classified as controlled waste, electrical waste, hazardous waste or restricted materials and may need to be disposed of via licensed facilities. The Company reserves the right to refuse to remove such items or to charge additional fees to comply with applicable regulations.
The Company will not permit fly tipping or unlawful disposal of waste. Any disposal services provided will be undertaken using lawful and environmentally responsible methods, in accordance with UK law.
The Customer must not request the Company to dispose of items in a manner that would breach waste regulations. If the Customer does so, the Company may terminate the Services immediately and the Customer will be responsible for any resulting penalties, costs or claims.
13. Storage Services
Where the Company agrees to provide storage, the terms for storage, including charges, access arrangements, insurance and notice periods for removal from storage, will be set out separately or agreed in writing.
The Company may exercise a lien over Goods in storage for unpaid charges and may, after giving notice, sell or dispose of the Goods to recover outstanding amounts.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
The Company will investigate any complaint and aim to resolve issues amicably. If a resolution cannot be reached, the parties may consider mediation or other forms of alternative dispute resolution before taking legal action, where appropriate.
15. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud or any other liability that cannot be excluded under UK law.
Subject to the above, the Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of enjoyment, arising from or in connection with the Services.
The total liability of the Company in respect of any claim arising out of a booking or the Services shall be limited to the amount of the fees paid by the Customer for that booking or to any applicable insurance limit, whichever is higher, unless otherwise required by law.
16. Data Protection and Privacy
The Company will collect and process personal data only as necessary to provide the Services, manage bookings, take payment and comply with legal obligations.
The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where required for the performance of the Services, for regulatory purposes or with the Customers consent.
17. Variations to Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking, unless a change is required by law or agreed in writing with the Customer.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have to bring proceedings in another jurisdiction under applicable consumer protection laws.
By confirming a booking with Movers Man and Van, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
