Movers Man and Van Privacy Policy
This Privacy Policy explains how Movers Man and Van collects, uses, stores and protects personal data relating to its customers in the service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.
Scope of this Privacy Policy
This Privacy Policy applies to all Movers Man and Van customers in our operating area, including individuals who request a quote, make a booking, use our removal and transport services, or otherwise interact with us in relation to those services. By engaging with Movers Man and Van, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request our services or during the course of providing our services:
Identification and contact details such as full name, postal address, collection and delivery addresses, and any alternative contact person details you provide. We may also collect general location information necessary for planning and delivering your move.
Booking and service details such as date and time of your move, type and size of property, inventory or description of items to be moved, access information for properties, and other instructions you provide to enable us to plan and carry out your move safely and efficiently.
Payment and transaction information such as payment method details, billing address, amounts charged and payment status. We do not store full card details when payments are processed through a third-party payment provider.
Communication records such as information you provide in telephone conversations, text messages, online forms or other correspondence about quotes, bookings, complaints, feedback or general enquiries.
Technical data such as limited information generated when you interact with any online forms we may provide, including the date and time of submissions and basic device or browser details where technically necessary for security or troubleshooting.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request a quote, make a booking, confirm or amend a booking, pay for services, or provide feedback. We may also collect information from third parties where this is necessary to provide our services, for example where another person books our services on your behalf and supplies your details, or where an estate agent, landlord, business client or similar contact provides move-related details for coordination purposes.
Lawful Basis for Processing
We process your personal data under one or more of the following lawful bases provided by data protection law:
Contract. We process personal data where it is necessary to enter into or perform a contract with you, for example to provide removal and transport services, manage bookings, communicate about your move, and process payments.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include managing and improving our services, keeping appropriate records, handling customer enquiries or complaints, and protecting our business from fraud or misuse.
Legal obligations. We process personal data where this is necessary to comply with legal and regulatory obligations, such as tax and accounting rules, record keeping requirements and the exercise or defence of legal claims.
Consent. In limited circumstances we may rely on your consent, for example if we wish to use your details to send you certain types of marketing communications that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, manage enquiries and confirm bookings for our man and van and removal services.
To plan, schedule and perform your move, including contacting you and any authorised contact person about access, timing and specific requirements.
To process payments, issue invoices and receipts, and maintain financial records for accounting and tax purposes.
To respond to questions, requests for information, feedback and complaints, and to provide customer support before, during and after your move.
To manage our business operations, including staff scheduling, route planning, vehicle allocation and service quality monitoring.
To comply with legal obligations, resolve disputes and enforce our contractual terms.
To protect the security and integrity of our services and to prevent or detect fraud, misuse or other unlawful activities.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy, and we take steps to ensure they provide appropriate technical and organisational measures to protect your data.
Typical categories of processors include payment service providers to process card or electronic payments, accounting or bookkeeping services to assist with financial records and compliance, and information technology or system support providers who maintain our digital tools and storage systems.
Where necessary, we may also share limited personal data with third parties who act as independent controllers, such as insurers, legal advisers or governmental and regulatory bodies, but only where we are legally required or where it is necessary to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International Data Transfers
Our aim is to store and process personal data within the United Kingdom or the European Economic Area wherever possible. If we use a service provider that transfers personal data outside these regions, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or an adequacy decision by the relevant authority.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting and reporting requirements, and resolve disputes.
In general, we retain core booking and invoice information for a number of years after the end of the tax year in which the transaction took place, to comply with statutory record keeping requirements. Communication records and service notes may be retained for a similar period where they form part of our service and contractual history.
Where personal data is no longer needed for the purposes for which it was collected, we will either delete it securely or anonymise it so that it can no longer be associated with an identifiable individual.
Data Security
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, restricted access to records, staff awareness and procedures for handling data incidents.
While we strive to protect your personal data, no transmission of information or storage system can be guaranteed as completely secure. You are encouraged to take care when sharing personal data and to avoid providing more information than is reasonably necessary for us to perform our services.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and legal exemptions, and we may need to verify your identity before responding to a request.
Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how we use it.
Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as while we are considering a request to rectify or erase your data.
Right to data portability. In some cases, you may request that we provide you with personal data you have supplied to us in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.
Right to object. You can object to processing that is based on our legitimate interests, including any direct marketing. We will stop processing unless we have compelling legitimate grounds that override your interests or we need to continue processing for legal claims.
Right to withdraw consent. Where we rely on consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any changes will apply from the date the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
