Terms and Conditions for Movers Man And Van Services

These Terms and Conditions set out the basis on which Movers Man And Van provides moving and transport services to customers in the UK. By making a booking, you agree to these terms in full. They are designed to clarify how a man and van service works, what each party is responsible for, how payments are handled, and what happens if a booking is changed or cancelled. Please read them carefully before confirming any service.

In these terms, references to ???we??�, ???us??�, or ???our??� mean Movers Man And Van, and references to ???you??� or ???the customer??� mean the person requesting or paying for the service. These terms apply to domestic, commercial, and light removal work, including furniture transport, collection and delivery, loading and unloading, and related services agreed in advance. They do not apply to services not expressly confirmed in the booking.

We reserve the right to amend these Terms and Conditions from time to time. Any changes will apply to new bookings only unless otherwise agreed in writing. Continued use of our mover and van services after a revision has been communicated will be treated as acceptance of the updated terms for the relevant booking. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

1. Booking Process

A booking is not confirmed until we have reviewed the details, accepted the job, and issued a written or electronic confirmation. A request for a quote, an enquiry, or a provisional time estimate does not by itself create a binding agreement. To prepare an accurate quotation for our man with a van service, you must provide correct information about collection and delivery addresses, access conditions, item descriptions, size, weight, quantity, floor level, parking limitations, and any additional handling requirements.

We may ask follow-up questions or request photographs before confirming the job. This helps us assess the vehicle size, staffing, estimated duration, and any special equipment needed. If the information provided is incomplete or inaccurate, we may revise the price, alter the vehicle allocation, or decline the booking. The customer is responsible for ensuring that the details supplied are true, complete, and up to date.

Once the booking is accepted, you will receive confirmation stating the agreed service type, date, approximate time window, price basis, and any special conditions. If the booking includes packing, disassembly, or assembly, those tasks will be listed separately where relevant. Our mover and van team will attend with reasonable care and skill, but only for the work described in the confirmation. Any extra items or additional stops requested on the day may be subject to revised charges and may depend on availability.

Customer obligations at the time of booking

You must ensure that someone authorised to make decisions is available on the day of the move if needed. You are also responsible for arranging access, parking permission where necessary, and any building or site permissions required for the service. If restricted access, congestion charges, waiting restrictions, lift outages, or security procedures affect the job, you must notify us in advance. Failure to disclose such matters may lead to delays, extra charges, or cancellation of the booking.

2. Payments and Charges

Our charges may be quoted as a fixed price, an hourly rate, or a combination of both, depending on the service requested. Unless otherwise stated, prices are based on the information supplied at the time of booking. Additional time, extra handling, waiting time, tolls, parking costs, congestion-related charges, storage, or supplementary labour may be added where applicable. All prices are quoted in pounds sterling and may be subject to VAT where required by law.

Unless we have agreed credit terms in writing, payment is due in full on completion of the service or at the time specified in the booking confirmation. We may request a deposit or partial prepayment to secure the booking, particularly for larger jobs or peak dates. Deposits are usually non-refundable except where cancellation rights or our own cancellation apply under these terms. If payment is made by bank transfer, card, or another approved method, you must ensure that funds are available and cleared in time.

Where payment is overdue, we reserve the right to charge interest and recover reasonable collection costs in accordance with applicable UK law. If there is a dispute over a charge, you must notify us promptly and in any event before the due date for payment. Disputed amounts do not excuse payment of undisputed sums. We may suspend future services until outstanding balances are settled in full.

Additional charges and variations

If the scope of work changes after confirmation, we may adjust the price to reflect the extra labour, mileage, waiting time, or vehicle capacity required. For example, a man and van removal arranged for a single property may become a larger move if additional items are added on the day. Similarly, if access is significantly more difficult than described, or if the service takes longer because items are not ready for loading, the booking may be re-priced. We will aim to discuss such changes before work continues, but in urgent situations we may proceed to protect your property and complete the job efficiently.

3. Cancellations and Rescheduling

You may cancel or request a change to your booking by giving us notice as soon as reasonably possible. Because we allocate vehicles, labour, and time in advance, cancellation charges may apply depending on how much notice is given and the nature of the job. The closer the cancellation is to the scheduled date, the more likely it is that a charge will apply to cover loss of time, planning, and any committed costs. Any deposit paid may be retained in part or in full where permitted by the booking terms and to the extent of our losses.

If you need to reschedule, we will try to accommodate an alternative date subject to availability. However, a rescheduled booking may be treated as a cancellation of the original arrangement and a new booking may be required. If we arrive at the agreed time and are unable to carry out the work because you are not present, access is unavailable, or the property is not ready, this may be treated as a late cancellation or failed attendance and charged accordingly.

We may cancel or postpone a booking if weather, road closures, vehicle breakdown, staff illness, safety concerns, or other events beyond our reasonable control prevent us from performing the service. If we cancel for reasons within our control, we will offer either a rebooking or a refund of any advance payment for the cancelled element. We will not be responsible for indirect losses arising from cancellation, provided we have acted reasonably and in good faith.

4. Liability, Risk, and Claims

We will exercise reasonable care and skill in providing our man with van service, but our liability is limited to the extent set out in these terms and to what is permitted under UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. For all other claims, our responsibility is subject to the limitations below.

You are responsible for ensuring that items are adequately packed, protected, and suitable for transport unless packing has been expressly included in the booking. Fragile, valuable, antique, electronic, or sentimental items should be clearly declared and, where necessary, specially protected by you or agreed in advance. We are not liable for damage caused by insufficient packaging, pre-existing defects, concealed weakness, or items that are inherently unstable or unsuitable for moving.

If we are asked to move a dismantled or partially dismantled item, or to assist with disassembly or assembly, we will use reasonable care but do not guarantee a perfect fit or restoration where design faults, missing parts, or wear and tear are involved. It is your duty to empty drawers, disconnect appliances, secure loose parts, and remove hazardous contents before the move unless we have agreed to do so. We are not responsible for damage arising from the presence of such items where the risk was not disclosed to us.

Claims procedure and limitations

Any claim for loss or damage must be raised as soon as reasonably practicable and, in any event, within a reasonable time after the service has been completed. You should provide clear details of the issue and supporting evidence, such as photographs and proof of value where relevant. We may inspect the item, request further information, or arrange for repair or replacement quotations. Our liability for proven loss or damage is limited, at our option, to repair, replacement, or a cash settlement up to the direct loss suffered, subject to any agreed cap and to the exclusions in these terms.

5. Waste, Disposal, and Environmental Compliance

Where our service includes the removal, transport, or disposal of waste, you must ensure that the material is accurately described and lawful for us to carry. We will only handle waste in accordance with applicable UK waste regulations and environmental requirements. This means that waste must be properly classified, and any restricted items, hazardous materials, or controlled substances must be disclosed before booking. If you are unsure whether an item qualifies as waste or reusable goods, you must ask in advance so that we can confirm whether we are able to accept it.

We do not automatically provide rubbish removal or skip-like disposal. If waste collection has been expressly agreed, it will be limited to the categories accepted at the time of booking and subject to legal transfer, handling, and disposal rules. You acknowledge that you remain responsible for the lawful description of the waste and for confirming that no prohibited material is included. We may refuse to transport or dispose of any item that appears unsafe, contaminated, unlawful, or beyond the scope of the booking.

Where appropriate, we may require information about the source of the waste, the nature of the material, and any relevant treatment or sorting needed. We reserve the right to stop work if we discover that the load includes hazardous or prohibited items not declared in advance. If unlawful waste is presented, you agree to indemnify us against any fines, penalties, costs, claims, or losses arising from your failure to provide accurate information. We may also notify the relevant authorities where required by law.

Recycling and responsible handling

We aim to handle waste and reusable materials responsibly and to use disposal routes consistent with legal and environmental obligations. However, any recycling, recovery, or disposal outcome depends on the nature of the items, the facilities available, and compliance by all parties. We are not responsible for any loss caused by a refusal of third-party facilities to accept incorrectly described, contaminated, or damaged waste.

6. Customer Conduct and Site Conditions

You must ensure that the work environment is safe, lawful, and reasonably accessible. This includes safe parking where possible, clear access paths, adequate lighting, and warning us about pets, children, fragile surfaces, or other site-specific hazards. If a move cannot proceed safely, we may delay, amend, or refuse the service. Our staff may stop work if they believe there is a risk to health, safety, property, or vehicle security.

We do not permit abusive behaviour, harassment, threats, or intoxicated conduct directed at our personnel. If such behaviour occurs, we may end the service immediately and charge for time spent and reasonable costs incurred. Any instructions given on site should be consistent with the agreed booking and must not require us to act unlawfully or dangerously. The customer must ensure that all premises are ready for the service at the agreed time.

7. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer resident in another part of the UK, any mandatory rights available to you under local law are preserved to the extent required. The courts of England and Wales shall have jurisdiction over any dispute, subject to any applicable consumer protection rules.

If we choose not to enforce a right or remedy at any time, this does not mean that we waive that right or remedy in the future. Any waiver must be in writing to be effective. These terms form the entire agreement between you and us in relation to the booking, unless varied in writing by an authorised representative. Nothing in these terms creates a partnership, joint venture, or employment relationship between the parties.

For the avoidance of doubt, the customer remains responsible for ensuring that the service ordered is suitable for their needs and that all information supplied is accurate. By using our Movers Man And Van service, you confirm that you have read, understood, and agreed to these terms. If you do not accept them, you should not proceed with a booking.